Business Policy for Ceylon Market Store
1. Introduction
Welcome to Ceylon Market Store, your go-to online shop for high-quality plastic goods, including baskets, garbage bins, furniture, and more. We are committed to offering exceptional products and services to ensure a smooth and satisfying shopping experience.
2. Product Range
While our primary focus is on plastic goods, we may also offer other items that complement our main product line. All our products are carefully selected to meet high standards of quality and durability.
3. Pricing and Payment
– Pricing: All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes. We reserve the right to change prices without prior notice; however, any changes will not affect orders that have already been confirmed.
– Payment Methods: We accept major credit cards, bank transfers, and other secure payment methods as provided during the checkout process. Full payment is required before an order is processed.
4. Order Processing and Shipping
– Order Confirmation: After placing your order, you will receive a confirmation email with the details of your purchase.
– Processing Time: Orders are generally processed within 1-2 business days. However, during peak times, processing may take up to 3-5 business days.
– Shipping: We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
– Delivery Time: Estimated delivery times vary depending on the shipping method and destination within Sri Lanka. Standard delivery usually takes 3-7 business days.
5. Return and Exchange Policy
At Ceylon Market Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and exchange policy below:
– Eligibility: Returns and exchanges are accepted within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
– Return Process: To initiate a return, please contact our customer service team at contact@ceylonmarket.store with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the item(s).
– Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
– Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
– Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
6. Cancellations
– Order Cancellation: You may cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped. If the order has been shipped, you will need to follow the return process once the order is received.
– Cancellation by Us: We reserve the right to cancel any order if we suspect fraud, if the item is out of stock, or for other reasons. You will be notified, and a full refund will be issued in such cases.
7. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
8. Customer Support
If you have any questions or concerns about our products, your order, or any other issues, please feel free to contact us at contact@ceylonmarket.store. Our customer support team is available Monday through Friday, from 9 AM to 5 PM Sri Lanka Standard Time.
9. Governing Law
This business policy shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from this policy or the use of our website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
10. Changes to the Policy
We reserve the right to update or modify this business policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the changes are made.
Thank you for choosing Ceylon Market Store. We look forward to serving you!